New System for Guest Tickets is Very Poor and Hugely Disappointing

Seems like you can go to the ticket office for vouchers yourself as well

https://www.kiaoval.com/surrey-v-hampshire-match-day-info-2/

MEMBERS’ GUEST VOUCHERS
Members can bring guests by securing Guest Vouchers online. A guide to doing this can be found here.

Please note, that you can also visit the Ticket Office (located at the Pavilion End of the ground, next to the Club Shop) to collect a physical guest voucher if you would prefer.

Alex! wrote:Seems like you can go to the ticket office for vouchers yourself as well

https://www.kiaoval.com/surrey-v-hampshire-match-day-info-2/

MEMBERS’ GUEST VOUCHERS
Members can bring guests by securing Guest Vouchers online. A guide to doing this can be found here.

Please note, that you can also visit the Ticket Office (located at the Pavilion End of the ground, next to the Club Shop) to collect a physical guest voucher if you would prefer.

You can collect them at the ticket office, but you still have to book them first. So I see no advantage to member or club in this convoluted system, apart from the fact it's a box ticking exercise.

Noticeable that this new system got such a resounding thumbs down at tonight's AGM.

Hope that the Club will now act upon the feedback to remedy the problem entirely of its own making.

They kept saying that 90% of the members had told them they were happy to receive guest tickets electronically, and they would need to create an alternative for the small minority who said they were not.

What are these stats based on? Does anyone recall being asked? No-one I spoke to at the meeting had been.

Jackers wrote:They kept saying that 90% of the members had told them they were happy to receive guest tickets electronically, and they would need to create an alternative for the small minority who said they were not.

What are these stats based on? Does anyone recall being asked? No-one I spoke to at the meeting had been.

The kindest I can be to the Club on this point is that they were talking at cross purposes. I was listening online and couldn't fathom what was being said.

On another note I swear we hear something about buying The Cricketers every year and nothing ever actually goes forward...

Alex! wrote:On another note I swear we hear something about buying The Cricketers every year and nothing ever actually goes forward...

Alex Shriek - Perhaps they are referring to buying cricketers...

A property developer had plans approved by Lambeth Council in 2019 (subject to alterations) to knock down the Cricketers pub and build a new pub/shops/flats complex. The 3-year approval has now expired so it sounds like the developer is now trying to sell the land (or the long-term lease on the land).

A bit rich for Thommo to say that if Surrey put a pub there, prices would be lower than other pubs given the prices Surrey charge inside the ground. I'll continue to bring my own Aldi booze come what may.

I have obtained guest vouchers from the ticket office without having pre-booked them.

Missing Leg wrote:A bit rich for Thommo to say that if Surrey put a pub there, prices would be lower than other pubs given the prices Surrey charge inside the ground. I'll continue to bring my own Aldi booze come what may.

£7.10 a pint (albeit with the £1 deposit) is shocking. Lidl in Stockwell has some fine bottled beers at £1.10.

Jedrich wrote:I have obtained guest vouchers from the ticket office without having pre-booked them.

Hi Jedrich - did you have to specify the game and day that the vouchers are to be used for? That's what the Club have just told me needs to happen for me to be supplied with gust vouchers. Thanks.

guildfordbat wrote:

Jedrich wrote:I have obtained guest vouchers from the ticket office without having pre-booked them.

Hi Jedrich - did you have to specify the game and day that the vouchers are to be used for? That's what the Club have just told me needs to happen for me to be supplied with gust vouchers. Thanks.

I obtained vouchers from the ticket office on the 3rd and 4th day of the Somerset game. So presumably the vouchers were only valid for those days.

That addresses the minor issue, ie members who are not comfortable navigating IT, but does nothing to address the major issue, ie the guest's flexibility to make a last-minute decision to accept a standing invitation if they find they are free and the weather is favourable.

Jedrich wrote:

guildfordbat wrote:

Jedrich wrote:I have obtained guest vouchers from the ticket office without having pre-booked them.

Hi Jedrich - did you have to specify the game and day that the vouchers are to be used for? That's what the Club have just told me needs to happen for me to be supplied with gust vouchers. Thanks.

I obtained vouchers from the ticket office on the 3rd and 4th day of the Somerset game. So presumably the vouchers were only valid for those days.

Thanks, Jedrich. Yes, unlike in the past, the tickets can only be booked for a specified date. As Jackers has just flagged, all spontaneity as to their use has been taken away.

Yes, there is no reason for any of this stupidity by the club ( who failed to explain it at the AGM) other than a box ticking "sustainability" exercise. It's more wokey nonsense.

Jason wrote:

Missing Leg wrote:A bit rich for Thommo to say that if Surrey put a pub there, prices would be lower than other pubs given the prices Surrey charge inside the ground. I'll continue to bring my own Aldi booze come what may.

£7.10 a pint (albeit with the £1 deposit) is shocking. Lidl in Stockwell has some fine bottled beers at £1.10.

£5 here on the ground at Bristol. In the pub less than £4 a pint.

1) you do not have to print off the vouchers can be shown on the phone, sent to your guest on their phone to show
2) if you are having difficulties you can ask the ticket office to print one for you. They will
Always offer to help !
3) you receive your voucher back if the game day chosen does not take place
4) it can be just as spontaneous, you just book it on the day ( at Lords you have to stand outside the ticket office and order online even though you are standing there )
5) I am by no means tech savvy ( my family will tell you that) but I needed to book some guest vouchers yesterday and having dreaded it, found it incredibly easy ! thousands of members have used the system so it can’t be all bad
6) No I wasn’t happy to begin with but listening to those that have used and my own experience, I can live with it !

Yes but if you don't have a smart phone or understand the technology as many don't it's further evidence of rushing everyone in too quickly to high tech without a manual option. Ok I don't have a problem but I can't be bothered with a 10 point instruction " how to", on free passes that can quite simply be included in the members book.

Understand completely, my husband can’t even text , but the Club ( or me will help!) but there are a lot that do as shown by the
Number of members doing it. I don’t know where the 10 point plan comes from, I picked the date, pressed the number of tickets/ guest passes I wanted and there they were !! perhaps ask one of the staff when you are next there just to talk you through, I am sure they will
Be happy to help !

I
Might not pick a T20 day though ‍�

The 10 point plan was on the web site. As I say I can do it, but I see no point in changing something if it has worked just fine for years, in this case so the club can tick the sustainability box, but that's already been covered previoysly.